Informativa sui rimborsi
Last updated: August 2026
1. Return Conditions
To be eligible for a return, items must be unworn, unwashed, unaltered, and unused, free of any odours, stains, or damage, with original tags attached and original packaging intact. Items showing signs of wear or use will not be accepted. Returns that do not meet these conditions may be rejected and sent back to the customer at their own expense.
2. How to Request a Return
Prior authorisation is required for all returns. Please do not send an item back to us before contacting our team first. To start a return, email support@corvellepanels.com with your order number and the reason for the return. We will acknowledge your request within 48 hours and provide you with full return instructions. We recommend using a tracked shipping method, as we cannot be held responsible for items lost in transit back to us.
3. Return Shipping Costs
If an item arrives damaged, defective, or incorrect due to an error on our part, we will cover the cost of return shipping. In all other cases, including but not limited to a change of mind, wrong size selected, wrong colour selected, duplicate orders, an incorrect item ordered by the customer, an item not meeting expectations, accidental purchases, or delayed return requests, the customer is responsible for the cost of return shipping.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of receipt at support@corvellepanels.com with clear photos and your order number. We will offer you a free replacement or a full refund, whichever you prefer, and in these cases return shipping is fully covered by Corvelle.
5. Refund Process
Once your return is received, we inspect the item to confirm it meets our return conditions. Approved refunds are processed within 7–14 business days to your original payment method. Please note that depending on your bank or card issuer, it may take an additional 1–2 billing cycles for the refund to appear on your statement. Original shipping costs are non-refundable, except when the return is due to a defective, damaged, or incorrectly dispatched item.
6. Exchanges
If you would like a different size or colour, please check availability with us before sending your item back, as exchanges are subject to stock availability. If the item you want is unavailable, we will issue a full refund instead.
7. Non-Returnable Items
We are unable to accept items that have been worn, washed, altered, or damaged after receipt, items missing their original tags or packaging, or items that show any signs of use.
8. Late or Missing Refunds
If you haven't received your refund within the timeframe above, please first check your bank account again and contact your card issuer or bank, as processing times can vary. If you have done this and still have not received your refund, please contact us at support@corvellepanels.com and we will look into it for you.
9. Return Window
Under the Directive 2011/83/EU, you have the right to return your order within 14 days of receiving it. To be accepted, items returned within this window must meet the return conditions outlined above: unworn, unwashed, unaltered, unused, free of odours, stains, or damage, with original tags and packaging intact. Return requests submitted after this 14-day window will not be accepted.
10. Contact Us
If you have any questions about your return or refund, our team is here to help. Reach out to us at support@corvellepanels.com and we will respond within 24 hours on business days.